Attorney General Bondi Warns Consumers about an Increase in Robocall Scams
TALLAHASSEE, Fla.—Attorney General Pam Bondi is warning Florida consumers this week about robocall scams. The number of complaints about robocalls to the Attorney General’s No Fraud Hotline is on the rise. Over the past two weeks, as part of a joint effort to combat this trend, Attorney General Bondi and the Federal Trade Commission took legal action to shut down two scams involving robocalls targeting Floridians. In addition, the Federal Communications Commission Friday issued a formal ruling to further tighten laws relating to robocalling.
“Scammers hide behind robocalls to take advantage of consumers and to disguise their identities, but these tactics will not work in Florida. My consumer protection investigators are diligent in their efforts to track down the sources of these illegal calls and to hold the individuals profiting from them accountable,” said Attorney General Bondi.
One reason for the increase in the number of robocall complaints may be advances in technology that allow companies to make up to 1,000 robocalls every minute. Generally only non-profits and political organizations are allowed to make robocalls. Companies that have obtained written consent from their customers are also allowed to send prerecorded telephone messages.
Attorney General Bondi will be reaching out directly to consumers this week via Twitter with tips to avoid robocalls scams. To follow the social media campaign, click here.
· Recognize a scam: If a consumer receives a robocall pitching a product, it is likely a scam;
· Hang up the phone: If a robocall directs a consumer to press a button to speak to an operator or to be removed from the company’s call list, they should hang up immediately. Pressing a button confirms that the solicitation is being heard and can lead to more robocalls;
· Register phone numbers: Consumers who do not wish to receive solicitations over the phone should register phone numbers with the national and state Do Not Call registries at the following links, DoNotCall.gov and FLDNC.com; and
· Take notes: Consumers receiving robocalls should write down the name of the company mentioned in the prerecorded message and phone number associated with the call.
Consumers that receive robocall solicitations can report the calls to the Florida Attorney General’s No Fraud Hotline at 1-866-9NO-SCAM or online at MyFloridaLegal.com. For more information about recent legal actions taken by Attorney General Bondi against companies using illegal robocalls, click here and here.